Manila City Mayor Francisco “Isko” Moreno Domagoso has ordered the creation of a grievance desk where Manileños’ complaints will be heard directly by the local government.

Domagoso placed the complaint desk under the new Manila Public Information Office (PIO), which serves as the official public relations arm of the Manila City local government.

With the new MPIO Complaint Desk, Manileños can file their complaints through a Google Forms link: http://forms.gle/cg5Jstw7Xbe7Wq9s7

Domagoso said that people’s participation can greatly contribute to the success of the local government’s efforts to clean up the City of Manila and uplift the lives of Manileños.

“Importante ang people’s participation sa pagpapatakbo ng local government. Kaakibat ng paglilingkod sa bayan ang pagdinig ng tinig ng mga Manileño,” Domagoso said.

Manila PIO chief Julius Leonen said the complaints will be compiled and submitted directly to the Office of the Mayor, which will then create an action plan to resolve the issue.

“Makakaasa po ang mga Manileño na aaksyunan ni Mayor Isko ang kanilang mga hinaing. Huwag po tayo matakot na lumapit at magsumbong sa kanyang opisina dahil mananatili pong confidential ang kanilang mga pangalan at iba pang personal na detalye,” Leonen said.